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To be eligible for a refund, you must notify us of your intent to return the digital product within 14 calendar days of the delivery date.
Once notified, you will have a further 14 calendar days to complete the return process.
Please note, this policy applies to all digital products. Specially licensed or customized digital items cannot be returned or refunded under any circumstances.
Return Process:
To request a return, please use the return form available on our website or contact our support.
After receiving your return request, we will contact you with further instructions. This may include deactivating access or other steps to verify the return.
The buyer is responsible for any costs incurred in the return process, such as access or usage limitations on digital products, if applicable.
Refunds will be processed once the return process is completed and the digital product is verified. Refunds will be prioritized, but depending on the circumstances, the process may take up to 14 days to complete. Refunds to Credit/Debit cards may take an additional 3-5 business days to reflect in your account.
If you need assistance, please contact us through the “Contact Us” page, and we’ll ensure your return process goes as smoothly as possible.